For any dental treatment, the dialogue between the professional and the patient is decisive to find the most appropriate treatment and achieve the best result.
Emotional dentistry focuses on establishing effective and beneficial communication for both parties, which results in greater patient satisfaction. Some of the pillars of this technique is the practice of active listening, and patient participation.
Salud Dental Management System has features to assist patients in seeing and understanding the treatment options and prices offered, and It also provides the patient and dental professional an overview of the treatment plan progress.
Salud Periodontal Chart:
On the left-hand side of your screen, you can see the Salud scoring categories that can be easily expanded out.
Once all information is plotted in Salud, we can check the overall score and the graphic view.
The graph view in Salud can be used as a patient education tool, where dental professionals can present all information to the patient and show the treatment progress.
In Salud, you can also easily view a comparison over time, where you can easily select any periodontal scoring category to check the patient progress.
Emotion is key – building connections with patients
Practising emotional intelligence in a dental organisation is increasingly necessary. Today, patients are looking for professionals who can listen to their needs and present practical solutions to their problems. The patients want to be fully informed and equipped to make decisions about their treatment.
Here are some tips for building a good connection with your patients:
- Listen carefully to what the patients mean, not just what they say.
- Empathise with patients’ struggles.
- Offer encouragement to your patient.
- Encourage patient participation.
Presenting treatment options to the patient to choose from is an excellent way to build a trusting relationship.
In Salud, after the patient receives the dentist’s diagnosis, different treatment options can be presented to the patient.
Salud has easy drag and drop functionality for creating treatment plan options. The patient can clearly see the treatments within each plan, and the cost associated. Once your patient has considered their options, they can digitally sign consent for their preferred plan.
Dentists use a wide variety of strategies to have some emotional connection with the patient. Listening carefully to patients and understanding their necessities is essential; the use of technologies can assist your organisation in facilitating these connections.
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